Policy for Data Protection

Our goal at UrbanPro Realty is to offer our customers expert real estate brokerage services. To demonstrate our dedication to openness and moral behavior, we have created the following policy, which outlines our roles and obligations as brokers as well as the standards we hold for our customers.

1. Advisorial Function
The main responsibility of UrbanPro Realty is to advise clients on real estate transactions. In order to help clients make wise decisions, we strive to provide advice, knowledge, and information.
Our expert judgment and the information at hand are the foundations of our advise.

2. Independent Verification:
It is important to realize that although we use every commercially reasonable effort to confirm the veracity of the information provided by homeowners and the accuracy of the properties we advertise, we cannot guarantee the veracity, accuracy, or completeness of the information provided. Customers are highly recommended to perform independent research and due diligence on their own to verify the authenticity of any material that is sent to them.

3. Non-Indemnification for Misrepresentations:
UrbanPro Realty disclaims all duty and indemnifies home owners for any misrepresentations they make about their homes. It is the duty of property owners to give accurate and genuine information about their homes. In order to verify the veracity of the information provided by home owners, clients are encouraged to depend on their own judgment and, if required, seek legal guidance.

4. Independent Search and Research by the Client:
In order to evaluate the suitability, state, and legal issues of the properties they are thinking about buying or renting, clients are expected to perform independent searches and research. Even while we might offer clients access to tools, data, and contacts to help them with their study, it is still their duty to make sure they have carefully analyzed the properties and are happy with what they discovered.

5. Refund Policy:
UrbanPro Realty is dedicated to working with developers and property owners to find workable solutions in the case that a client initiates a refund request. It’s crucial to understand that developers and property owners have the last say when it comes to reimbursements. Prior to making any payments, clients are required to have completed their due diligence as previously specified in this policy and to have communicated their satisfaction with the property.
Refund decisions are governed by the regulations and agreements set forth by property owners and developers, over which UrbanPro Realty has no authority, notwithstanding the company’s best efforts to promote favorable outcomes.

6. Reserving Legal Action:
We reserve the right to take legal action to safeguard our interests in the event that a customer bypasses UrbanPro Realty and works directly with a property owner to close on a property that we first showed them. Throughout the transaction process, clients mus continue to have an honest and open relationship with us.
Please be aware that the purpose of this policy is to set forth the broad guidelines and standards that govern UrbanPro Realty’s brokerage services. It is not all-inclusive. Before using our services, we advise clients to read over and comprehend our policy and get clarification on any areas where they might need more information.
At UrbanPro Realty, we’re dedicated to providing our customers with honest and competent service. We value your cooperation and understanding in following this policy as we collaborate to help you reach your real estate objectives.

Overview
UrbanPro Realty is dedicated to protecting the confidentiality and integrity of any personal information entrusted to us by partners, clients, and staff. In accordance with the Nigeria Data Protection Regulation (NDPR), we understand how important it is to protect sensitive information.
Our dedication to data privacy and the steps we take to guarantee NDPR compliance are described in our data protection policy.

1. Scope:
This policy is applicable to all personal information that UrbanPro Realty processes, electronic or paper, including information that we get via our website, in-person interactions, and other methods.

2. Gathering and Handling Data:
In order to fulfill our legal obligations to our partners, manage employee records as mandated by regulators, and offer real estate services to our clients, we gather and process personal data.
We guarantee that private information is:
• Complying with legal, equitable, and open procedures.
• Gathered with specific, stated, and justifiable intentions in mind.
• Sufficient, pertinent, and kept to a minimum for the functions for which data is processed.
• Up to Date and accurate.
• Stored for the bare minimum of time required.

3. Security of Data:
We put in place the proper organizational and technical safeguards to guard against unauthorized access, disclosure, modification, and destruction of personal data. Employees who require the information to carry out their responsibilities are the only ones with access to personal data. We also make sure that our outside service suppliers follow data security guidelines.

4. Rights of Data Subjects
UrbanPro Realty upholds people’s rights with regard to their personal information. Subjects of data are entitled to:
• Access their personal information that we have.
• Update their personal information if it is inaccurate.
• Remove their personal information, as required by law.
• Request that their personal data not be processed.
• Ask for data portability if necessary.

5. Reaction to Data Breach:
If there is a data breach, UrbanPro Realty will analyze the breach as soon as possible, take the requisite steps to lessen its effects, and notify the relevant regulatory bodies and impacted parties in accordance with the NDPR.

6. Education and Adherence:
To guarantee that staff members are aware of and comprehend data privacy policies and processes, we regularly teach them. We periodically audit ourselves to make sure we’re adhering to the NDPR and this policy.

7. Service Agreement Form:
We require all our clients to sign and return a filled copy of our service agreement form before the property inspection tour begins, this protects our client’s interest and ensures the buying process for our clients are well documented.

8. Contact Details:
To inquire about our data protection policies, to report a data breach, or to exercise your rights as a data subject, please contact:

UrbanPro Realty
hello@urbanrealestateng.com

In summary
In compliance with the NDPR, UrbanPro Realty is dedicated to upholding the highest standards of data protection. To maintain continuous compliance and efficacy, we examine and update ourdata protection procedures on a regular basis.